Listen, Lead, Resolve.
Build Teams That Collaborate Fearlessly and Deliver Results
Misalignment, unspoken tensions, and fractured trust are all holding your team back; stalling progress, weakening decisions, and driving disengagement. But with the right approach, teams can break these cycles and unlock their full potential.
I apply the principles of mediation to help manufacturing and technology teams overcome misalignment and unspoken tensions, transforming how they operate. With 30 years of leadership experience and deep expertise in conflict resolution, I help teams build clarity, trust, and momentum which drives better decisions, stronger engagement, and real results.
How is
Listen, Lead, Resolve
Different?
Unlike trendy programs filled with acronyms, jargon, and promises that fade after the training ends, we focus on building durable trust, the kind of trust that makes productive debate and disagreement possible. The approach is grounded in core human behaviors and social dynamics, not labels or buzzwords. Teams with durable trust thrive, and I partner with you throughout the journey to create cultural change that lasts.
Who is
Listen, Lead, Resolve
for?
Struggling to Align Your Team While Growing Your Business?
Have Meetings Become an Expensive Driver of Disengagement?
Trapped in Tactical Work when You Should be Operating Strategically?
Does this feel all too familiar? You're in the right place.
Your Team’s Biggest Problem?
The Conversations They’re Not Having.
Your team’s biggest challenges aren’t the ones being discussed; they’re the ones being avoided. Conflict is uncomfortable, and sidestepping tough conversations feels easier. But silence isn’t harmless; it’s sabotaging your team’s performance. Unspoken issues create a culture of avoidance, leading to stalled innovation, delayed decisions, and shallow trust - costing real dollars through inefficiency, missed opportunities, and lost talent.
Do any of these
Red Flags
feel like your everyday?
Decisions stall or take too long (Fear of disagreement or conflict)
Key issues are resolved in 'meetings after the meeting' (Lack of psychological safety)
Team members stay silent or disengaged (Erosion of trust or fear of speaking up)
Dissenting views are rare in meetings (Cultural pressure to prioritize harmony over productive debate)
Meetings are seen as a waste of time (Lack of focus or space for productive debate)
Every time your team chooses silence over dialogue, avoids hard conversations by deferring decisions, or rushes through a decision without debate, you’re not just losing time—you’re losing trust, talent, and the chance to create real impact.
The Listen, Lead, Resolve Approach
Here’s how you shift conflict from a source of frustration to a tool for clarity, collaboration, and stronger leadership.
Listen
Teach teams to create space for open, honest dialogue where diverse perspectives are heard and valued. Trust and engagement thrive when listening becomes second nature. Skills built in Listen, Lead, Resolve increase overall trust at work by a whopping 85%.
Lead
Equip leaders with practical skills to foster healthy debate, guide meaningful conversations, and build alignment. Leaders with these tools outperform peers by 40%, driving better decisions and stronger team cohesion.
Resolve
Help teams tackle their toughest challenges head-on, transforming disagreements into opportunities to build durable trust and make confident, high-quality decisions. Teams adept at managing conflict are on average 10% more productive.
The Hanley Mediation Alignment Framework
Which team do you want to lead—the one stuck in a cycle of ineffective meetings and avoidance, or the one leveraging communication and collaboration as a competitive advantage?
What to Expect from Listen, Lead, Resolve
Every organization is unique, so we start by defining not just what we’ll accomplish, but how we’ll get there. The Timeline to Trust is a guiding framework that helps us tackle the issues most impacting your organization—building durable trust, stronger collaboration, and a culture that embraces healthy conflict and innovation.
With the tailored approach outlined below, we ensure the process is practical, adaptable, and focused on your needs. By the end, your leaders and teams will be equipped to work with clarity and confidence—making better decisions and turning collaboration into a competitive advantage.
How we'll work together
Initial Assessment & Strategic Plan – Identify key challenges and create a clear roadmap for building alignment, trust, and communication. The outcome is a detailed strategic plan with measurable objectives and a project charter to help the entire team connect to why this work is being done.
Weekly Check-Ins – Maintain momentum with regular touchpoints to ensure the project stays on track and meets promised objectives. These sessions focus on managing progress to ensure we are on-track to meet our objectives—not on doing the transformational work itself.
Facilitated Conversations & Active Conflict Resolution – Surface and resolve tensions through structured discussions that drive collaboration.
Organizational Effectiveness Training – Equip teams with practical skills to navigate conflict, strengthen communication, and improve teamwork, drawing from a deep curriculum that spans everything from active listening to advanced conflict dynamics.
1:1 Coaching for Select Leaders – Each leader receives a personalized development plan based on input from themselves, their peers, and their team—ensuring targeted support for long-term success.
We can dive deeper into any of these areas during a free consultation to explore how they align with your team’s specific needs—let’s connect and find the right approach for you.
Your Timeline to Trust
Building trust within teams and organizations doesn’t happen overnight—it’s a journey. The Listen, Lead, Resolve program guides you through three distinct phases designed to align your team, transform dynamics, and embed lasting cultural change. Each phase builds on the last, driving measurable improvements in communication, collaboration, and conflict resolution, with trust at the foundation of it all.
When Teams Communicate, They Excel
Trust Fuels
Performance
Teams no longer dance around tough conversations. Instead, they engage openly, challenge ideas productively, and make decisions with confidence—building durable trust that drives real results.
Leadership Operates
with Clarity
Leaders navigate tension effectively, ensuring alignment instead of letting disagreements stall progress. Decisions happen faster, with a shared commitment to execution and impact.
Collaboration as
an Advantage
With stronger communication, teams break down silos, spark innovation, and create an environment where everyone contributes at their best—turning collaboration into a true driver of success.
Unlocking Your Team's True Potential
After completing this program, leaders and their teams will experience a profound shift in how they work together. The environment will feel more open, collaborative, and driven by a shared sense of purpose. Expect to see:
Stronger, more authentic relationships built on genuine trust and mutual respect.
Increased engagement and morale, as team members feel heard and valued.
Clearer, faster decision-making, with less second-guessing and more alignment.
Productive debates that drive innovation and uncover fresh ideas.
Reduced conflict and tension, replaced with constructive problem-solving.
Improved accountability, as individuals take ownership and follow through on commitments.
Enhanced collaboration, breaking down silos and encouraging cross-functional teamwork.
A culture of continuous improvement, where feedback is welcomed and acted upon.
Leaders equipped to handle challenges confidently, inspiring their teams to do the same.
Measurable business results, from increased productivity to lower turnover.
Simple, Transparent Pricing
This multi-month program pricing is designed to provide the right level of support at each stage of your journey, following the steps outlined in the "Timeline to Trust" framework. While the focus of our work evolves over time, your ability to access support and services remains unlimited throughout the program. We are fully committed to your success, knowing that your needs will shift as your organization grows and progresses.
Strategic
Planning
$5000
Billed once at Signing
Timeline Phase: Planning
Duration: 1 Month
Objective: Lay the foundation for change through a deep understanding of the organization’s conflict dynamics, team challenges, and leadership needs.
Key Activities: Comprehensive diagnostics, facilitated discussions, one-on-one interviews and objective setting.
Key Deliverables: Strategic Plan and Project Charter
Why It’s Important: This phase requires the most time and effort to ensure the plan is realistic, actionable, and aligned with organizational goals.
Guided
Transformation
$3000
Billed Monthly as Implementation begins
Timeline Phases: Implementation & Optimization
Duration: 4 Months
Objective: Shift from planning to doing, with focused support for executing the strategic plan and building momentum.
Key Activities: Training, coaching, ongoing conflict support, and facilitated team sessions.
Key Deliverables: Regular tracking & reporting against project objectives, individual developments plans, Team development and training plans.
Why It’s Important: This is where change takes root as the team practices and applies new skills with guidance and reinforcement.
The Next Step is Simple - Let's Talk
Every organization is unique, and so is the way conflict shapes its culture. That’s why we start with a no-cost consultation—to understand your team’s challenges and explore how Listen, Lead, Resolve can help.
No pressure. No sales pitch. Just a real conversation about building a workplace where leaders and teams thrive in a culture of durable trust.
Meet Your Partner, Brian Hanley
I believe conflict is an opportunity for growth, connection, and progress. For over 30 years, I’ve seen how unresolved tensions derail teams and stifle innovation. My mission is to help organizations transform these challenges into strengths, building cultures where people thrive and collaborate effectively.
Driving the type of change promised by Listen, Lead, Resolve is especially challenging when you’re part of the team. Being both the driver and the messenger of change often creates a divide, making it harder to maintain trust and momentum. That’s why having an independent partner matters. I have been there and I get it. With decades of leadership experience, a master’s in conflict resolution, and a proven ability to turn conflict into opportunity, I’ll help your team grow while protecting your role as a leader. Together, we’ll deliver the clarity, collaboration, and results your organization needs.
30+ years of leadership experience transforming conflict into meaningful change.
Led multiple manufacturing facilities - including a turn-around of a struggling facility achieving first-time profitability in my first year as Plant Manager.
Creator of Listen, Lead, Resolve — taking the innovative approach of applying the principles of mediation to address hidden dysfunctions.
Master’s degree in conflict resolution with expertise in fostering collaboration, innovation, and progress.
Years of experience as a mediator, helping people resolve conflicts and differences while maintaining agency and dignity.
Leadership of multiple software, data and IT teams focused on strategic partnership with the business
Dedicated to helping teams transform conflict and dysfunction into catalysts for meaningful change.
Passionate season ticket holder supporting Minnesota United Football Club.
Frequently Asked Questions
The questions and answers collected below cover everything you need to know about how Listen, Lead, Resolve works, from what to expect in each service tier to how we tailor solutions to fit your organization’s unique needs. Whether you're curious about pricing, scheduling, or the impact of our work, this section has the details to help you make an informed decision
What is Listen, Lead, Resolve?
Listen, Lead, Resolve applies the empowering principles of mediation through a curated program where we partner with organizations to build core skills, resolve conflict, and, over time, transform their culture into one based on durable trust that prizes collaboration and teamwork.
What kind of companies are a good fit for this Program?
Listen, Lead, Resolve is ideal for small-to-midsized organizations with 50-250 employees, particularly in manufacturing, software, and data, facing challenges with conflict, collaboration, or communication. It’s especially impactful for organizations in transition, experiencing low or declining engagement, or struggling with high turnover, helping create a culture of trust, collaboration, and long-term stability.
What do I get at the end of the Program?
At the end of Listen, Lead, Resolve, your organization will experience a transformed culture built on durable trust that prizes collaboration and teamwork. This transformation drives tangible outcomes, including stronger employee engagement, better decision-making through open and productive dialogue, and reduced turnover as your team feels valued, empowered, and aligned.
How much time should I dedicate to this?
The more you put in, the faster you'll see results. Cultures don’t change overnight, but with focus and effort, they will transform. Listen, Lead, Resolve is designed to integrate into your organization’s existing workflows. With a solid up-front plan, monthly training, periodic coaching for select leaders, and a commitment to change, you’ll see meaningful progress without disrupting day-to-day operations.
How long will it take to see results?
Within 90 days, you’ll notice improved team connections, efficient rules of engagement, more productive and valued meetings, and faster, higher-quality decisions. By six months, cultural transformation takes hold—engagement rises, turnover decreases, and teams feel safe contributing unique perspectives, sparking innovation. By months six to twelve, the 'new normal' becomes part of your culture, with principles and practices naturally embedded. Results may vary, and progress will build steadily with commitment.
How much does the Program cost?
Our pricing is designed to reflect the specific needs of your organization, offering flexibility and clarity. Whether you're a small team or a larger enterprise, we ensure there are no hidden fees or surprises—just straightforward pricing aligned with the value we provide. The pricing tiers are clearly laid out above and we'll determine the right fit for your organization together during your free consultation.
Can I purchase services individually and see the same results results?
No, the transformative results of Listen, Lead, Resolve come from its comprehensive, strategic approach. In the first month, we develop a tailored plan designed to address your organization’s unique challenges, and through ongoing work together, we help implement and reinforce the necessary changes. Achieving lasting cultural transformation is difficult for teams to accomplish on their own, as leaders often face challenges being both a participant and a change agent. External support is essential to provide objective guidance, maintain accountability, and ensure sustained progress.
Can I get Support After the Program Completes?
Yes, we offer a retainer program—because lasting change doesn’t happen overnight. This exclusive service keeps expert advisory support available to your organization, ensuring you have a trusted partner who already understands your team, culture, and challenges.
Offered at a lower monthly rate than Listen, Lead, Resolve, this program reflects the skills and practices your team has built through our work together. It provides ongoing guidance, a sounding board for leadership, and expert feedback to help you sustain momentum and navigate challenges as they arise.
Stay supported. Stay proactive. Keep your team thriving.
What is included in the Program?
Listen, Lead, Resolve is a complete solution featuring:
Strategic Planning: A tailored plan developed in the first month to address your organization’s unique challenges and goals.
Monthly Training: Interactive sessions designed to build core communication and conflict-management skills across your team.
Facilitation Services: Hands-on support for teams applying the skills they’ve learned, helping them work together effectively in real-time.
Coaching for Select Leaders: Ongoing coaching to equip leaders with tools to navigate challenges and foster cultural change.
Active Conflict Support: On-demand mediation/facilitation to address and resolve conflicts as they arise.
Cultural Transformation: A long-term partnership focused on embedding durable trust, collaboration, and teamwork into your organization’s culture
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